Our No Hassle Return Policy
At Q-T Intimates, we’re happy when you’re happy. We want you to be 100% pleased with your purchase, however we understand that sometimes there may be a need to return or exchange something. We get it - finding the perfect fit may take a few tries. If you need help finding another size or another style, give us a shout!
What are the conditions of making a return?
You may return unworn, unlaundered items, EXCEPT PANTIES, within 30 days of delivery. Returns are subject to inspection and we reserve the right not to accept returns that are damaged, including stains from deodorant and transfers of perfume odor. Please make sure all tags and packaging are intact. Due to health code regulations we cannot accept the return on any panty or thong unless the package is unopened.
How long do I have to return my items?
You have 30 days to return items. If it's past the 30 days, we can no longer give you a full refund. Depending on the item and the circumstances we may accept the return with a restocking fee or issue you store credit.
Can you send me a return shipping label?
Unfortunately, we do not offer return shipping labels at this time.
You will be responsible for all return shipping fees. In the unlikely event that you receive damaged goods or items that you did not order, please contact us immediately so that we can arrange for the items to be returned to us. It is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping, if it is a result of our error.
If you find that your items don't have the exact fit that you are looking for, don't worry - the replacement shipping for your first exchange will be processed FREE of charge (US orders only - shipping fees will apply for international customers).
How long before I get my refund/credit/exchange?
We will process your return or exchange within 10 business days and notify you once we have done so. If you requested a refund, we will process it in the same manner as the original payment. If you need your item in a hurry, your best option is to place a new order right away and send the return items back separately.
So how do I return my purchase?
1. Log In to your account using the email address and password that were used during checkout.
2. Under the “My Account” menu on the left side, click “RMA”.
3. Then click “Request New RMA”.
- THEN -
1. From the drop-down menu, select the order you are returning and then choose which items are to be returned. Also, please select whether the items were opened and if you are requesting a refund or an exchange. You’re welcome to leave notes about your return in the comments box.
2. Once the request has been filled out, click the “Submit” button to initiate your return and request your Return Merchandise Authorization (RMA) number.
3. Once the RMA status has been changed to “Approved” (within 24-48 hours) you can then send your items back. Replace the item in the original packaging (if possible) and please also be sure to include the original packing slip (or a copy) and/or the website RMA printout with your return.
4. Please ensure that you use a sturdy box or protective shipping envelope to prevent damage while in transit. We are not responsible for damage to products in transit back to us.
5. To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method (such as UPS, FedEx, USPS Priority Mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary. Many carriers offer low cost ground shipping and allow you to trace your delivery.
6. Once your return is received, we will inspect the items and issue a refund or send a replacement.